Terms and Conditions 

Bluestar Counselling Services – Website Terms of Use

(Last updated: Oct. 2025)

1. Acceptance of Terms

By using this website, you agree to these Terms of Use. If you do not agree, please do not use our website.

2. About Our Services

  • Information on this site is for general information only and does not replace professional advice or emergency support.

  • Counselling is offered following a formal agreement and assessment process, not via this website.

3. Intellectual Property

All content (text, graphics, logos) is owned by Bluestar Counselling Services unless otherwise stated. You may not copy or distribute without permission.

4. Acceptable Use

You agree not to:

  • Misuse our website or attempt to gain unauthorised access.

  • Post or share harmful, defamatory, or unlawful material.

5. External Links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices.

6. Limitation of Liability

Bluestar Counselling Services is not liable for loss or damage arising from the use of this website. In emergencies, users must call 999 or seek immediate crisis support (e.g. Samaritans 116 123).

7. Changes to Terms

We may update these Terms from time to time. Continued use of the website means you accept any changes.

8. Governing Law

These Terms are governed by the laws of England and Wales.

GDPR

Bluestar Counselling Services – GDPR

(Last updated: Oct. 2025)

1. Introduction

Bluestar Counselling Services is committed to protecting your privacy and handling your personal information securely and lawfully, in line with the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website or contact us.

2. Information We Collect

We may collect the following information:

  • Personal details you provide (e.g. name, email, phone number) when contacting us.

  • Information relating to counselling enquiries or bookings.

  • Technical information via cookies (e.g. IP address, browser type, pages visited).

3. How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Provide counselling services where requested.

  • Improve our website and services.

  • Meet legal, safeguarding, and regulatory requirements.

We do not sell or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process data on the basis of:

  • Consent (where you have provided information voluntarily).

  • Contract (where we provide counselling services).

  • Legal obligations (e.g. safeguarding, record keeping).

  • Legitimate interests (running and improving our services).

5. Data Storage & Security

  • Personal information is stored securely (locked files and/or encrypted electronic systems).

  • We keep client records for 7 years (or until age 25 for children who start counselling under 18), unless required longer by law.

6. Your Rights

You have the right to:

  • Access a copy of your personal data.

  • Request corrections to inaccurate data.

  • Request erasure of data (subject to legal obligations).

  • Withdraw consent at any time.

Requests can be made by contacting us at [insert email].

7. Cookies

Our website may use cookies to improve user experience and track website performance (e.g. Google Analytics). You can adjust your browser settings to refuse cookies.

8. Contact

For questions about this policy or your data, contact:
Bluestar Counselling Services
Email: Info@bluestarcounsellingservices.co.uk

If you are not satisfied, you may complain to the Information Commissioner’s Office (ICO).