Frequently asked questions

What Is School Counselling?

School counselling at Bluestar provides therapeutic support to students within the school environment. Sessions typically last 50 minutes and are delivered on-site during the school day in a private and safe setting. Our counsellors work closely with schools to help children and young people manage emotional challenges, improve wellbeing, and build resilience.

What Is an Employer Direct Referral?

An employer direct referral allows businesses to provide counselling support directly to their employees. Through this service, employers can arrange for confidential sessions to be delivered either on-site, remotely via video call, or at designated counselling venues, depending on the employee’s needs and preferences. Sessions usually last 50 minutes and aim to support mental health, reduce stress, and improve workplace wellbeing.

How do I refer someone for counselling?

Referrals can be made via our website, email, or phone. We'll guide you through the process and help determine the best service type based on the individual’s needs.

What age groups do you work with in the school ?

We typically work with children and young people aged 11 to 18, though services may vary based on the school's requirements and our counsellors’ specialisms.

Is there a minimum number of sessions we must commit to?

We recommend a minimum of six sessions per referral to allow for meaningful progress, but we can tailor packages to suit your needs and budget.

Do you offer evening or weekend appointments?

We offer flexible sessions, including evenings and weekend appointments.

What if I need to cancel or reschedule?

We ask for at least 24 hours’ notice for cancellations, if a session is cancelled within 24 hours, or you do not attend, a refund will not be given.  We will always try to reschedule where possible.

How do I pay? 

Payments can be made via bank transfer/BACS. 

Payments must be made 24 hours prior to a session to secure it. Without prior payment sessions will not take place.